Virgin Australia is part of a very big family, the Virgin Group. Conceived in 1970 by Sir Richard Branson, the Group has become one of the most highly respected global brand names of the 21st century. Since the establishment of its first company, Virgin Records, Virgin has created more than 300 branded companies worldwide, employing approximately 50,000 people, in 30 countries. These companies operate in sectors ranging from mobile telephony to transportation, travel, financial services, media, music and fitness and, of course, the soon to be launched space tourism operation, Virgin Galactic. The Virgin Group believes in making a difference and stands for the principles of value for money, quality, innovation, fun and a sense of competitive challenge. It delivers a quality service by empowering its employees and facilitating and monitoring customer feedback to continually improve the customer's experience through innovation. We share these values and are determined to become the airline of choice for corporate and leisure travellers alike.